Figure C.23-01– Dunning Result example

<font color="#29313b">The following example illustrates the application of a dunning scenario for a specific customer.</font><br/><font color="#29313b">In this example, John Smith has a contract with the provider/operator. Therefore, he is liable for eventual debt that could be incurred on his CustomerBillingAccount.</font><br/><font color="#29313b">Mary Smith plays the role of Payer and pays the debt of John Smith’ CustomerBillingAccount.</font><br/><font color="#29313b">As no specific dunning scenario has been assigned to John Smith’ CustomerBillingAccount, it follows the Standard MassMarket Dunning Scenario.</font><br/><font color="#29313b">As Mary Smith didn’t pay the due debt of the CustomerBill for 8 days, a DunningCase is created starting by the first step.</font><br/><font color="#29313b">In accordance with the DunningRule, a reminder letter is sent to Mary Smith (the Payer).</font><br/><font color="#29313b">As no payment has been received from Mary Smith, the second step of the Dunning Scenario is triggered. The CSR (Customer Service Representative) calls Mary Smith.</font><br/><font color="#29313b">And hopefully, the interaction with Mary Smith led to a Payment covering the complete debt.</font><br/>