Figure C.09 - Customer Problem Model

A CustomerProblem may be associated with CustomerProblemTask(s) which represent a trackable task delegated from the CustomerProblem with a specified due date. CustomerProblem may also be an instance of a problem known to the service provider, optionally with a workaround to bypass this problem, in such a case, a KnownProblemDescription may be associated with the CustomerProblem. <br/>A CustomerProblem is also optionally associated with Attachment (through inheritance from BusinessInteraction), typically such as Attachment represents a document (such as screenshot or diagnostics report) that the Customer provides that depicts the problem he encounters.<br/>When a CustomerProblem is closed a CloseCustomerProblemSummary entity which records the closure activity is created. A CustomerProblem may associate to more than one CloseCustomerProblemSummary since a problem can be closed and then reopened (typically by the customer) if the problem is not solved.<br/>The following diagram shows the CustomerProblem model:<br/>