Figure SO.37 - Service Level Specification Overview

It should be noted that this section is still a work in progress, and is subject to change.<br/>A business participant, such as a Customer (or other type of PartyRole), often expects a certain level of Service to be associated with a Product or Service procured from another business participant, such as a Service Provider or some other Enterprise. Such expectations are defined by a Service Level Specification, which is associated to a Product, Service or their respective Specifications.  Sometimes referred to as a Service Level Agreement Template, a Service Level Specification represents a pre-defined or negotiated set of Service Level Objectives. In addition, certain consequences are associated with not meeting the Service Level Objectives. Service Level Agreements are expressed in terms of Service Level Specifications.<br/>This figure shows a simple, un-attributed view of a Service Level Specification. Note: the two subclasses of ServiceLevelSpecification are shown merely to emphasize the two different types of specifications.<br/>