Figure SO.38 - Products, Services, and ServiceLevelAgreements

<font color="#29313b">Examples of products and services, along with two different associated SLAs, are depicted in the diagram below. The diagram is a modified extract from the Service Level Agreement Handbook (GB917).</font><br/><ul>
<li><font color="#29313b"><i>Note: the above uses terminology from GB917. An Internal SLA is also known as a Service Provider SLA.</i></font></li></ul><p/>