Customer Bill Invoice Management

MODA / Business Process Framework / Process / Customer Domain / Customer Bill Invoice Management

Project:

Customer Bill Invoice Management : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:17:06 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{8889E72B-DCF7-4900-BEA7-A2850B117ED7}
Appears In:	Business Process Framework Level 1 Overview - START HERE, Customer Domain, Business Process Framework Level 1 - short Name, Customer Domain: eTOM Process Produces ABE (1)

Customer Bill Invoice Management processes ensure the bill invoice is created, physically and/or electronically produced and distributed to customers, and that the appropriate taxes, discounts, adjustments, rebates and credits for the products and services delivered to customers have been applied. These processes are accountable for assuring that enterprise revenue is billed and invoices delivered appropriately to customers. These processes are responsible for, but not limited to: • Establishment and application of taxes and charges to the services delivered to customers; • Application of the adjustment (adjustment decision done in Customer Bill Inquiry Handling); • Creation of accurate Customer bill invoices including all adjustments, rebates, discounts, credits, etc. • Production & distribution of Customer bill in physical and/or electronic form to customers in accordance with the billing cycle; • Forecasting of physical resources associated with Customer bill production, such as paper and envelope quantities; • Alignment and management of promotional material insertion into distributed Customer bills • Establishment and management of third party arrangements to support Customer bill invoice generation, production and distribution.

Associations To
Associations From
Tagged Values
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Element	Source Role	Target Role
«TMF_Vertical» Billing Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Pricing, Discounting, Adjustments & Rebates Application eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Produce & Distribute Customer Bill eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer Bill Invoice eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Ensure the bill invoice is created, physically and/or electronically produced and distributed to customers, and that the appropriate taxes, discounts, adjustments, rebates and credits for the products and services delivered to customers have been applied.
Details:
HierarchyLevel	2
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification Business Process Framework 20.5 Modification Design Digital Services eHealth View Is the feature (specification) value add or revenue generating? Monetize Ser
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.10
Details:
Process Identifier	1.3.9
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00030
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_ABE» Customer Bill ABE	ABE	Dependency	To
«TMF_Metric» % Billing Error Cost, Of Revenue Billed	Metric	Dependency	From
«TMF_Metric» # Customer Bills Sent Electronically	Metric	Dependency	From
«TMF_Metric» # Days Bill Processing Time, From Bill Cycle Close, To Bill Dispatch	Metric	Dependency	From
«TMF_Metric» # Hours Order Fulfillment Time, From Bill Dispatch, To Cash Received, Per Customer Order	Metric	Dependency	From
«TMF_Metric» # Customer Bills Requiring Manual Intervention	Metric	Dependency	From
«TMF_Metric» # Customer Bills	Metric	Dependency	From
«TMF_Metric» # Billing Suspense File Recyclings	Metric	Dependency	From
«TMF_Metric» % Customer Bills With Error	Metric	Dependency	From
«TMF_Metric» # Customer Bills Produced	Metric	Dependency	From
«TMF_Metric» # Customer Bills Issued	Metric	Dependency	From
«TMF_ABE» Applied Customer Billing Rate ABE	ABE	Dependency	To
«TMF_Metric» # Customer Bills Requiring Adjustments Initiated By Customer	Metric	Dependency	From
«TMF_Metric» # Bill Processing Faults	Metric	Dependency	From
«TMF_Metric» # Customer Bills Issued, By Delivery Type	Metric	Dependency	From
«TMF_Metric» # Hours Billing Process Outage Time, Per Bill Processing Fault	Metric	Dependency	From
«TMF_Metric» # Customer Bills Requiring Adjustments Initiated Internally	Metric	Dependency	From
«TMF_Metric» # Prepaid Customers Erroneously Identified As Postpaid	Metric	Dependency	From
«TMF_Metric» # Customer Bills Paid Electronically	Metric	Dependency	From
«TMF_Metric» % Prepaid Customers Erroneously Identified As Postpaid	Metric	Dependency	From
«TMF_Metric» % Customer Bills Requiring Adjustments Initiated Internally	Metric	Dependency	From
«TMF_Metric» # Customer Bills With Error	Metric	Dependency	From
«TMF_Metric» $ Billing Error Cost	Metric	Dependency	From
«TMF_Metric» # Hours Order Fulfillment Time, From Activation, To Bill Dispatch, Per Customer Order	Metric	Dependency	From
«TMF_Metric» # Hours Billing Process Outage Time	Metric	Dependency	From
«TMF_Metric» # Hours Bill Processing Time, From Bill Cycle Close, To Bill Dispatch, Per Customer Bill	Metric	Dependency	From
«TMF_Metric» # Days Billing Error Resolution Time	Metric	Dependency	From
«TMF_Metric» # Hours Bill Processing Time, From Bill Cycle Close, To Bill Dispatch	Metric	Dependency	From
«TMF_Metric» % Customer Bills Requiring Manual Intervention	Metric	Dependency	From