customer experience of promptness in receiving regular bills by assessing the mean time from the point designated by the Service Offering as bill cycle close, to the point when bills are ready for dispatch (whether paper, electronic, etc); <br/>INCLUDES: Invo<br/>
decrease process time -> decrease time to revenue; decrease process time -> decrease operating cost
Details:
category1
Operational Efficiency
Details:
Description: team-specific category 1 (for BMS, this is the "BMS Domain")
category2
Billing
Details:
Description: team-specific category 2 (for BMS, this is the "BMS Domain")
category3
Time
Details:
Description: team-specific category 3 (for BMS, this is the "BMS Domain")
egid
B-OE-2a
Details:
Description: Enhanced Group ID; team-specific alphanumeric code; longer form ID, more human friendly than a number. If not provided, it can be created using formula GROUP-SEQUENTIAL#. For example, a team with code ABC would have the first un-numbered metrics being ABC-001.
entrydate
9/30/2012 12:00:00 AM
Details:
Description: date when metric was defined or added
gid
207
Details:
Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
group
BMS
Details:
Description: TMForum group/team that is responsible for the metric definition
maturity
5-Benchmarked
Details:
Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions. Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
metrictype
Non-Calculated
Details:
Values: Ratio,Non-Ratio,Non-Calculated Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
tid
207
Details:
Description: TMForum ID, assigned by central metrics team
units
Day
Details:
Description: units of measure, like Number, Day, etc.
