Customer Management Capability Delivery::Deliver Customer Engagement Capability ::Deliver Customer Journey Mapping and Processing Capability

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MODA / Business Process Framework / Process / Customer Domain / Customer Management Capability Delivery / Deliver Customer Engagement Capability / Deliver Customer Journey Mapping and Processing Capability

Project:
Deliver Customer Journey Mapping and Processing Capability : Public <<TMF_Process>> eTOM Process
Created: 6/13/2023 10:07:38 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Deliver Customer Journey Mapping and Processing Capability <br/>process creates the capability to map customer engagements to customer journey templates and determining the next step in customer journey.<br/>The journey path from trigger event to outcome is determined during the execution based on the choices made by the autonomous customer and the mapped template. <br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Process» Deliver Customer Engagement Capability
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription "Deliver Customer Journey Mapping and Processing Capability
process creates the capability to map customer engagements to customer journey templates and determining the next step in customer journey."
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Process Identifier 1.3.19.5.2
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 0320211
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0