Customer Management Capability Delivery::Deliver Customer Engagement Capability

MODA / Business Process Framework / Process / Customer Domain / Customer Management Capability Delivery / Deliver Customer Engagement Capability

Project:

Deliver Customer Engagement Capability : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:17:08 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{0CBB36E2-65A1-4c91-AC97-4C5CA6446DB4}
Appears In:	Customer Management Capability Delivery

Deliver Customer Engagement Capability processes are responsible for designing the capabilities required to design and use internal views and Customer Journey templates to which particular customer engagements can be mapped and processed.<br/>Customer engagement has multiple interactions, multiple channels and multiple intents. The Deliver Customer Engagement Capability process creates capabilities to align specific engagement needs and also simplify Customer Journey views so that similar engagements can be unified into common process flows.<br/>was named Customer Engagement Capability Delivery<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Process» Customer Management Capability Delivery eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Capability Management Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Deliver Customer Journey Template Capability eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Deliver Customer Journey Mapping and Processing Capability eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Deliver Customer Engagement Capability processes ensure the organization has the capabilities required to design and use internal views of Customer Journey templates to which particular customer engagements can be mapped and processed.
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 21.0 Addition
Details:
Maturity	3
Details: Description: the maturity level of this element (1-x integer)
Process Identifier	1.3.19.5
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	03202
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0