Customer Receivables Management::Manage Customer Bill Inquiry::Assess Customer Bill Inquiry Report

The purpose of the Assess Customer Bill Inquiry Report processes is to assess the bill inquiry report to determine the nature of the inquiry, and to determine whether the inquiry has arisen due to circumstances originating in other process areas. <br/><br/>The responsibilities of these processes include, but are not limited to:<br/><br/><ul>
<li>Verifying whether the information supplied by the customer is correct</li><li>Performing assessment and investigation based on the customer provided information to determine whether the circumstances leading to the bill inquiry is linked to the underlying services, or other processes.</li></ul>
<br/>The Assess Customer Bill Inquiry Report processes will make the results of the investigation available to other processes. The Assess Customer Bill Inquiry Report processes will update the customer bill inquiry report, as required during the assessment, and when the root cause has been identified.<br/><br/>The Assess Customer Bill Inquiry Report processes will notify the Track & Manage Bill Inquiry Resolution processes when the investigation and assessment is complete.<br/>