Customer Receivables Management

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MODA / Business Process Framework / Process / Customer Domain / Customer Receivables Management

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Customer Receivables Management : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:17:07 PM
Modified: 1/16/2025 11:26:34 AM
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The purpose of the Customer Receivables Management processes is to ensure that enterprise revenue is collected through pre-established collection channels and put in place procedures to recover past due payments. These processes are responsible for managing customer’s billing account, processing their payments, performing payment collections and monitoring the status of the account balance.<br/><br/>These processes are responsible for, but not limited to:<br/>• Establishment and management of customer payment processes and channels;<br/>• Establishment and management of debt collection processes<br/>• Establishment and management of third party arrangements to support collection and recovery of past due payments.<br/><br/>This process was renamed in 23.5. old name was Customer Bill Payments & Receivables Management<br/>
  • Associations To
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Element Source Role Target Role
«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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Element Source Role Target Role
«TMF_Process» Manage Customer Billing Account
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Manage Customer Payments
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Manage Customer Debt Collection
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Manage Customer Bill Inquiry
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Ensure that enterprise revenue is collected through pre-established collection channels and put in place procedures to recover past due payments.
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HierarchyLevel 2
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Any impact to customer payment channels and processes?
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Business Process Framework 20.5 Modification
Design Digital Services
eHealth View
How can the customer i
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.11
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Process Identifier 1.3.10
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00128
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Metric» # Hours Customer Payment Handling Time, From Receipt, To Posted In Billing, Per Customer Payment Metric Dependency From  
«TMF_Metric» $ Billing Charge Cost Metric Dependency From  
«TMF_Metric» # Hours Customer Payment Handling Time, From Receipt, To Posted In Billing Metric Dependency From  
«TMF_Metric» % Collectable Debt Written Off, Of Revenue Collected Metric Dependency From  
«TMF_Metric» # Customer Payments Metric Dependency From  
«TMF_Metric» # Customer Incidents Closed Metric Dependency From  
«TMF_Metric» % Customer Bills Paid Electronically Metric Dependency From  
«TMF_ABE» Customer Bill Collection ABE ABE Dependency To  
«TMF_Metric» Days Sales Outstanding (DSO) Metric Dependency From  
«TMF_Metric» % Billing Charge Value From Previous Billing Cycle, Of Billing Charge Cost Metric Dependency From  
«TMF_Metric» # Customer Payments, By Payment Type Metric Dependency From  
«TMF_ABE» Customer Billing Account ABE ABE Dependency To  
«TMF_Metric» $ Collectable Debt Written Off Metric Dependency From  
«TMF_Metric» $ Customer Bill Value Metric Dependency From  
«TMF_Metric» % Customer Payments, By Payment Type Metric Dependency From  
«TMF_Metric» $ Account Receivable Value Metric Dependency From  
«TMF_Metric» % Customer Bill Value Unpaid Metric Dependency From  
«TMF_Metric» $ Billing Charge Value From Previous Billing Cycle Metric Dependency From  
«TMF_Metric» $ Sales Per Day Metric Dependency From  
«TMF_Metric» $ Customer Bill Value Unpaid Metric Dependency From