The purpose of the Authorize Customer Bill Invoice Adjustment processes is to adjust the customer's bill invoice based on detailed assessment and/or policy. <br/><br/>The responsibilities of this process include, but are not limited to:<br/><br/><ul> <li>Determination of whether policy allows for automated adjustment of the customer bill invoice, and approving any resultant adjustments;</li><li>Undertaking more detailed analysis and investigation to determine whether a bill adjustment is acceptable, including gaining appropriate management authority to make the adjustment</li><li>Recording the results of the adjustment if approved into the records relating to the customer’s bill invoice.</li></ul> <br/>These processes rely on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes.<br/><br/>The resolution processes may require investigation of the billing processes themselves to determine whether the disputed bills are the result of quality errors within the Service Provider processes.<br/>
