Customer Interaction Management::Customer Interface Management::Analyze & Report on Customer

MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Customer Interface Management / Analyze & Report on Customer

Project:

Analyze & Report on Customer : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:09:59 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	Giu Platania
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{B6A01F0A-B96E-45a9-B221-D15719B14459}
Appears In:	Customer Interaction Management

The purpose of this process is to perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts and it generates related reports, to be utilized for process improvement activities, proactive problems prevention, up-sell opportunities definition, etc.<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Process» Customer Interface Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Fulfillment Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Billing Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Report Customer Requests & Contacts eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Analyze Customer Requests & Contacts eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Perform all necessary analysis on closed requests and on customer contacts and generate related reports.
Details:
HierarchyLevel	4
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 13.0 Modification Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.18.9.3
Details:
Process Identifier	1.3.5.9.2
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00016
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0