Customer Strategy Management::Define Customer Retention Strategy & Plan

Define Customer Retention Strategy & Plan defines the activities that enable the organization to provide and extract more value from existing customer base.<br/>The set of processes enable develop a strategic management plan with a set of actions that keeps customers the organization has invested into acquiring. <br/>The strategy and plan help deliver services that are consistent with the organization value proposition and brand. This includes developing programs to increase customer loyalty and decreasing turnover.<br/><br/>This process was named Customer Retention Strategy & Planning <br/>