Customer Interaction Management::Create Customer Interaction

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MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Create Customer Interaction

Project:
Create Customer Interaction : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:16:29 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
The purpose of this process is to create a record that logs the customer interaction. The customer interaction can be initiated by the customer or by the enterprise.<br/>
  • Associations To
  • Tagged Values
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Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Customer Interaction Management
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Create a record that logs the customer interaction.
Details:  
HierarchyLevel 3
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.18.1
Details:  
Process Identifier 1.3.5.1
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01715
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» CustomerQuote Business Entity Dependency To  
«TMF_Function» Customer Order Quote Creation Function Realization From