Customer Interaction Management::Log Customer Interaction

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MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Log Customer Interaction

Project:
Log Customer Interaction : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:35:21 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
The purpose of this process is to record and maintain all information about the customer interaction. This information can be used in future interaction or as input for data analysis processes.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Customer Interaction Management
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Record and maintain all information about the customer interaction.
Details:  
HierarchyLevel 3
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.18.4
Details:  
Process Identifier 1.3.5.4
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01718
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0