Customer Interaction Management::Notify Customer

MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Notify Customer

Project:

Notify Customer : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:47:55 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{864C87C6-6D30-42a0-B229-18171BBF9D4F}
Appears In:	Customer Interaction Management

The purpose of this process is to notify the customer when events related to existing interactions or to significant customer experience happen. Some notifications can be sent immediately using interactive media (such as SMS, Push to applications, etc.) and other notifications can be sent later using asynchronous media such as mail.<br/>

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Vertical» Billing Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Interaction Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Fulfillment Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Notify the customer when interesting events happen.
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 13.0 Addition Business Process Framework 14.5 Modification Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.18.5
Details:
Process Identifier	1.3.5.5
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	01719
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0