Customer Interaction Management::Report Customer interaction

MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Report Customer interaction

Project:

Customer Interaction Management

Report Customer interaction : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:57:58 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{0B0C0B73-ABC6-45fc-B0EE-7E4A18782E31}
Appears In:	Customer Interaction Management

The purpose of this process is to monitor the status of a customer interaction, provide notifications of any changes and provide management report. These processes record, analyze and assess the customer interaction status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer Interaction Management process. These specialized summaries could be specific reports required by specific customers.<br/>

Associations To
Tagged Values
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Element	Source Role	Target Role
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Fulfillment Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Interaction Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Billing Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Monitor the status of a customer interaction.
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 13.0 Addition Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.18.7
Details:
Process Identifier	1.3.5.7
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	01721
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Function» Customer Interaction Logging	Function	Realization	From