Customer Strategy Management::Define Customer Experience Management Strategy & Plan::Establish Goals and Measures for Customer Experience

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MODA / Business Process Framework / Process / Customer Domain / Customer Strategy Management / Define Customer Experience Management Strategy & Plan / Establish Goals and Measures for Customer Experience

Project:
Establish Goals and Measures for Customer Experience : Public <<TMF_Process>> eTOM Process
Created: 6/12/2023 12:41:53 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
The purpose of this process is to define the quality requirements of the customer experience in terms that can be objectively verified by decomposing the quality attributes into single, measurable attributes. Based on established goals, this process determines current achievement levels as a baseline for comparing future achievement levels.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Process» Define Customer Experience Management Strategy & Plan
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription The purpose of this process is to define the quality requirements of the customer experience; as well in quality of experience as in perception of the delivered experience
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Process Identifier 1.3.17.5.1
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 0319111
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0