Customer Strategy Management::Define Customer Experience Management Strategy & Plan::Analyze CEM performance, brand loyalty and revenue targets

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MODA / Business Process Framework / Process / Customer Domain / Customer Strategy Management / Define Customer Experience Management Strategy & Plan / Analyze CEM performance, brand loyalty and revenue targets

Project:
Analyze CEM performance, brand loyalty and revenue targets : Public <<TMF_Process>> eTOM Process
Created: 6/12/2023 12:43:09 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Collect and analyze relevant CEM performance data. The assessment of performance should follow the guidelines defined by the CEM process which can serve as a template for specific applications of Performance Assessment that apply to CEM.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Process» Define Customer Experience Management Strategy & Plan
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Collect and analyze relevant CEM performance data.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Process Identifier 1.3.17.5.4
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 0319113
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0