Service Support Management ::Support Service Problem Management

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Support Service Problem Management : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 6:06:14 PM
Modified: 1/16/2025 11:26:35 AM
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The responsibilities of the Support Service Problem Management processes are twofold - assist Service Problem Management processes by proactively undertaking statistically driven preventative and scheduled service infrastructure maintenance activities and monitoring, managing and reporting on the capability of the Service Problem Management processes.<br/>These processes are responsible for ensuring that the service infrastructure is working effectively and efficiently. <br/>Responsibilities of these processes include, but are not limited to:<br/>• Extracting and analyzing, including undertaking trend analysis, historical and current service instance problem reports and performance reports to identify potential service infrastructure or service instances requiring proactive maintenance and/or replacement;<br/>• Requesting scheduling of additional service instance data collection to assist in the analysis activity;<br/>• Requesting scheduling of service instance performance testing to assist in analysis activity;<br/>• Developing and managing service infrastructure and service instance proactive maintenance programs;<br/>• Requesting service provisioning activity to prevent anticipated service problems associated with capacity limitations identified in the analysis activities;<br/>• Reporting outcomes of trend analysis to Service Development & Management processes to influence new and/or modified service infrastructure development;<br/>• Tracking and monitoring of the Service Problem Management processes and associated costs (including where service infrastructure is deployed and managed by third parties), and reporting on the capability of the Service Problem Management processes;<br/> • Establishing and managing service problem notification facilities and lists to support the Service Problem Management notification and reporting processes;<br/>
  • Associations To
  • Associations From
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Operations Readiness & Support
Vertical «TMF_VerticalAggregatesProcess»
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«TMF_Domain» Service Domain
Domain «TMF_DomainAggregatesProcess»
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«TMF_Process» Service Support Management
eTOM Process «TMF_isComposedByProcess»
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Element Source Role Target Role
«TMF_Process» Report Service Problem Trends
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Track, Monitor and Manage Service Problem Processes
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Provide Support for Service Problem Processes
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Manage Service Infrastructure, Provisioning and Preventive Maintenance Schedules
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Manage Service Problem & Performance Data Collection
eTOM Process «TMF_isComposedByProcess»
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Tag Value
BriefDescription Assist Service Problem Management processes by proactively undertaking statistically driven preventative and scheduled service infrastructure maintenance activities and monitoring, managing and reporting on the capability of the Service Problem Management processes.
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HierarchyLevel 3
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
eHealth View
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Maturity 4
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Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.2.1.3
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Process Identifier 1.4.4.3
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00356
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Description: Unique Process ID
Property Value
isFinalSpecialization: 0