Service Support Management ::Support Service Problem Management::Manage Service Problem & Performance Data Collection

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MODA / Business Process Framework / Process / Service Domain / Service Support Management / Support Service Problem Management / Manage Service Problem & Performance Data Collection

Project:
Manage Service Problem & Performance Data Collection : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:43:13 PM
Modified: 1/16/2025 11:26:35 AM
Project:
Advanced:
• Extracting and analyzing, including undertaking trend analysis, historical and current service instance trouble reports and performance reports to identify potential service infrastructure or service instances requiring proactive maintenance and/or replacement;<br/>
  • Associations To
  • Tagged Values
  • Advanced
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Element Source Role Target Role
«TMF_Domain» Service Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Operations Readiness & Support
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Support Service Problem Management
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Reviewing the trend analysis and undertaking the analysis of trouble and performance report to identify the necessary preventative activities.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.2.1.3.1
Details:  
Process Identifier 1.4.4.3.1
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01357
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Function» Service Performance Reporting Function Realization From  
«TMF_Function» Service Performance Data Analyzing Function Realization From  
«TMF_Function» Service Performance Data Collection Function Realization From  
«TMF_Function» Service Performance Monitoring Function Realization From