Service Support Management ::Support Service Problem Management::Track, Monitor and Manage Service Problem Processes

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MODA / Business Process Framework / Process / Service Domain / Service Support Management / Support Service Problem Management / Track, Monitor and Manage Service Problem Processes

Project:
Track, Monitor and Manage Service Problem Processes : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 6:08:23 PM
Modified: 1/16/2025 11:26:35 AM
Project:
Advanced:
• Tracking and monitoring of the Service Problem Management processes and associated costs, and reporting on the capability of the Service Problem Management processes;<br/>
  • Associations To
  • Tagged Values
  • Advanced
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Element Source Role Target Role
«TMF_Vertical» Operations Readiness & Support
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Support Service Problem Management
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Service Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Track, monitor and assess the service performance management processes and associated costs and report.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.2.1.3.4
Details:  
Process Identifier 1.4.4.3.4
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01360
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Function» Service Problem Tracking & Management Function Realization From  
«TMF_Function» Service Problem Monitoring Model Definition Function Realization From  
«TMF_Function» Service Problem SLA Monitoring Function Realization From  
«TMF_BusinessEntity» Service Business Entity Dependency To  
«TMF_BusinessEntity» ServiceRole Business Entity Dependency To