Service Anomaly Management::Detect Service Anomaly::Treat Service Exception

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Treat Service Exception : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 6:08:44 PM
Modified: 1/16/2025 11:26:35 AM
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Treat Service Exception business activity provides the set of actions that support managing a products’ anomalous exception.<br/>This covers actions that may be:<br/>Proactive: Where the treatment of the conditions leading from the exception are controlled;<br/>Reactive: Where the treatment is directly in response to the exception.<br/>Treat Service Exceptions business activity helps to outline a series of actions that can expedite decisions for mitigation.<br/>
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Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess»
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«TMF_Domain» Service Domain
Domain «TMF_DomainAggregatesProcess»
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«TMF_Process» Detect Service Anomaly
eTOM Process «TMF_isComposedByProcess»
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Tag Value
BriefDescription Treat Service Exception business activity provides the set of actions that support managing a products’ anomalous exception.
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HierarchyLevel 4
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 21.5 Addition
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Maturity 4
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Description: the maturity level of this element  (1-x integer)
Process Identifier 1.4.18.2.2
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 03617
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Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» ResourceFacingService Business Entity Dependency To  
«TMF_BusinessEntity» CustomerFacingService Business Entity Dependency To  
«TMF_BusinessEntity» Service Business Entity Dependency To