Service Anomaly Management::Detect Service Anomaly::Escalate Service Exceptions

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MODA / Business Process Framework / Process / Service Domain / Service Anomaly Management / Detect Service Anomaly / Escalate Service Exceptions

Project:
Escalate Service Exceptions : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:25:52 PM
Modified: 1/16/2025 11:26:35 AM
Project:
Advanced:
Escalate Service Exception business activity is in charge of increasing the attention given to handling of a Service Exception.<br/>Escalating a Product’s exception may be based on several factors, including defined business rules of escalation, or the lack thereof for handling a product’s exception.<br/>
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Element Source Role Target Role
«TMF_Domain» Service Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Detect Service Anomaly
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Escalate Service Exception business activity is in charge of increasing the attention given to handling of a Service Exception.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 21.5 Addition
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Process Identifier 1.4.18.2.3
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 03618
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» KeyQualityIndicatorSLSParm Business Entity Dependency To