Business Partner Problem Management

Business Partner Problem Management  ensures the timely and effective resolution of all Business Partner problems initiated by an enterprise or initiated by another Business Partner, such as a partner. External parties may report discovered problems to an enterprise which may impact product, resources, services and/or customers. It includes the receiving and sending Business Partner problems regarding a product, managing the entire problem lifecycle, reporting changes to and updates to, and closure of a problem when all activities have been completed. It also ensures that the interactions are in accordance with the agreed commercial arrangements between an enterprise and another Business Partner. <br/><br/>External parties are engaged by an enterprise in solving and resolving received Business Partner problems by communicating a problem to them when:<br/>- A higher level expertise and/or higher level support is required to resolve a problem<br/>- An enterprise has outsourced specific activities to another Business Partner which are needed as part of solving and resolving problems, for example outsourced field maintenance<br/>- A product has been purchased from another Business Partner<br/>- A product or product component is owned and maintained by an external Business Partner.<br/>