Business Partner Problem Management::Resolve Business Partner Problem

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Resolve Business Partner Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 6:00:20 PM
Modified: 1/16/2025 11:26:33 AM
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Resolve Business Partner Problem resolves a Business Partner problem and makes the results of the assessment and investigation available to other processes. It records how a Business Partner problem inquiry was resolved. For example, a Business Partner may accept that a product is now working properly after its underlying service(s) and/or resource(s) have been reconfigured or replaced in the case of resource(s).  It also updates the status of a Business Partner problem to resolved and informs the Close Business Partner Problem process that a Business Partner problem has been resolved. Note that external parties may also be involved in the resolution.<br/>
  • Associations To
  • Associations From
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Business Partner Domain
Domain «TMF_DomainAggregatesProcess»
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess»
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«TMF_Process» Business Partner Problem Management
eTOM Process «TMF_isComposedByProcess»
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Element Source Role Target Role
«TMF_Process» Update Business Partner Problem Status to Resolved
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Record Business Partner Problem Resolution
eTOM Process «TMF_isComposedByProcess»
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Tag Value
BriefDescription Resolve a Business Partner problem and record how the inquiry was resolved. Update a Business Partner problem status to resolved.
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HierarchyLevel 3
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 17.0 Addition
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Maturity 4
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Description: the maturity level of this element  (1-x integer)
Process Identifier 1.6.10.5
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 02975
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Description: Unique Process ID
Property Value
isFinalSpecialization: 0