Involve External Business Partner in Business Partner Problem Assessment involves an external Business Partner in the assessment of a Business Partner problem if necessary. The need for their involvement is communicated to them and their acceptance, or not, is received. The external Business Partner then becomes involved in the assessment process when their response indicates acceptance of the request.<br/><br/>External parties are engaged by an enterprise in assessing a received Business Partner problem by interacting with them when a problem assessment requires:<br/>- A higher level expertise and/or higher level support is required to resolve a problem<br/>- An enterprise has outsourced specific activities to another Business Partner which are needed as part of solving and resolving problems, for example outsourced field maintenance<br/>- A product has been purchased from another Business Partner<br/>- A product or product component is owned and maintained by an external Business Partner.<br/>
