Business Partner Problem Management::Assess Business Partner Problem::Isolate Business Partner Problem

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Isolate Business Partner Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:34:24 PM
Modified: 1/16/2025 11:26:33 AM
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Isolate Business Partner Problem identifies the root cause of a Business Partner problem. It verifies whether the product is being used correctly, performs diagnostics based on information provided by a Business Partner to determine whether the root cause of the Business Partner problem is linked to the underlying services/resources. It also updates a Business Partner problem, as required during the assessment, and when the root cause has been identified.<br/>
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Element Source Role Target Role
«TMF_Domain» Business Partner Domain
Domain «TMF_DomainAggregatesProcess»
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess»
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«TMF_Process» Assess Business Partner Problem
eTOM Process «TMF_isComposedByProcess»
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Element Source Role Target Role
«TMF_Process» Identify Business Partner Problem Root Cause
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Perform Business Partner Problem Product Diagnostic Testing
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Verify Product Proper Product Use
eTOM Process «TMF_isComposedByProcess»
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Tag Value
BriefDescription Identify the root cause of a Business Partner problem.
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HierarchyLevel 4
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 17.0 Addition
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Process Identifier 1.6.10.2.4
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 02986
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Function» Root Cause Analyzing Function Realization From