Customer Journey Management (Deleted)

Customer journey management is the process of tracking and leveraging all interactions with customers at all stages of the customer lifecycle in order to ensure the best customer experience and deliver maximal value to both the customer and the organization.<br/>Customer journey management defines the best approach to interact with customers in each phase of their journey in order to deliver a seamless and delightful customer experience. <br/>Customer Journey Management includes the following tasks:<br/>- Identify and classify journeys based on customer goals and business success <br/>- Measure and monitor the in-journey signals that predict journey success<br/>- Orchestrate corrective actions when needed<br/>- Track journey success using journey success scores<br/>- Prioritize underperforming journeys for investment<br/>