Report Service Quality (Deleted) : Public <<TMF_Process>> eTOM Process
Created:
6/28/2022 5:59:22 PM
Modified:
1/16/2025 11:26:33 AM
Project:
Author:
TMF
Version:
24.0.0
Phase:
24.5.0
Status:
Team Approved
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{8760DF6C-BB98-4b0b-9BDC-5EFBA0CD9EAA}
Appears In:
Report Service Quality business activity provides documented account of the degree of satisfaction of service performance and service expectation. Report Service Quality detail the records of service engagement and describe service tangibility, service reliability, service responsiveness, service assurance, service performance, service conformance, durability, serviceability, as well as empathy according to the definition of service quality. Note: The definition of 'Service Quality' in here is the 'degree of excellence' of a service performance according to 'customer expectations'.<br/>
Monitor the status of service performance degradation reports, provide notifications of any changes and provide management reports
Details:
Monitor the status of service performance degradation reports, provide notifications of any changes and provide management reports
HierarchyLevel
3
Details:
Description: the level of this object in the hierarchy (1-x integer)
isDeleted
True
Details:
Values: True,False
Issue
Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification Business Process Framework 16.5 Modification eHealth View NetVision V3.7
Details:
Maturity
4
Details:
Description: the maturity level of this element (1-x integer)
Original Process Identifier
1.1.2.4.4
Details:
Process Identifier
1.4.7.4
Details:
TMFStatus
Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
