User Experience::Manage (Manage Profile/Service, Receive Help, Receive Resolution)

MODA / Business Metrics / MetricGroups / User Experience / Manage (Manage Profile/Service, Receive Help, Receive Resolution)

Project:

User Experience

Manage (Manage Profile/Service, Receive Help, Receive Resolution) : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 2:25:06 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{6F6B161E-5DAA-409b-8582-3AC867B97E71}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» User Experience Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» # Service Configuration Requests Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Customer Service Manager Subjective Score - Proactive Support Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Closed Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # DSP Smartphone Application Users - Total Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contact Attempts - CSR Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Unresolved issues - Working backlog Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Complaints Resolved Outside Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Hotline Blocking Rate Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Maintenance Notifications Violated Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Service Configurations Successful Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Enterprise Performance Reviews Compliant Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Field Service Representative Subjective Score - Maintenance Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Manage Profile Service Success Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % First Contact Resolutions Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Online Portal Registration Success Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # RMA Replacements Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Issues Closed - No Fault Found Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» CSR Subjective Score Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Seconds Manage Profile Service Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Web Site Page Votes Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # First Contact Resolutions - No Transfer Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» $ Loss - Device Theft Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Contacts Successful Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Manage Profile Service Attempts Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Stop Usage Events Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # New Contacts Successful Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» $ Loss - Account Intrusion Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Maintenance Notifications Compliant Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Due Closure Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Complaints Resolved Within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Online Portal Users - Active Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Issues Resolved within 24 hours Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Online Portal New Registrations Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Online Portal Subjective Score Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Closed - Unresolved Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Online Portal Registration Attempts Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contacts Successful Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % First Contact Resolutions - No Transfer Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Resolved outside cycle time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Issues Resolved Within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Unresolved Issues - Smelly Fish Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» $ Compensation Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Web Pages Unhelpful Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Online Portal Users -Total Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # RMA Replacements within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contact Attempts - IVR Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Devices Lost Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Enterprise Performance Reviews Required Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Complaints Resolved Within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % SIM Cards Replaced within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Online Channel Subjective Score - Manage Service/Profile Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contacts Abandoned Service Phase Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Query Customer Data Attempts Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Contacts Abandoned Queuing Phase Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Manage Profile Service Success Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Seconds talk-time per Contact Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Issues Resolved Within SLA Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contacts Successful - Backfire Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % DSP Smartphone Applications - Activated Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Seconds Query Customer Data Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Web Site Content Subjective Score Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Repeat Contacts Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Seconds Waiting Time per Contact Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Resolved Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Customer Service Manager Subjective Score - General Support Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Account Intrusions Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Roaming Charge Notifications Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % RMA Replacements within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Contacts Resolved IVR Phase Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Unresolved Complaints - Working backlog Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contact Transfers Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Repeat Contacts Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Unresolved issues - Working backlog Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours per Complaint Response Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # DSP Application Downloads Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Web Pages Helpful Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Channels Customer Service Present Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Maintenance Notifications Compliant Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Contacts Abandoned IVR Phase Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Contacts Abandoned Service Phase Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # DSP Smartphone Application Users - Active Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Service Configurations Failed Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contacts Abandoned Queuing Phase Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» DSP Application Subjective Score (Enterprise) Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Closed - No Fault Found Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Issues Resolved outside cycle time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # DSP Smartphone Applications - Downloaded Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # First Contact Resolutions Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Maintenance Notifications Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Devices Stolen Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Propensity to Call (PTC) Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes per Service Configuration, from Request to Configuration Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Support Hotline Subjective Score - Receive Help Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours per Complaint Resolution Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Query Customer Data Success Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Contact Transfers Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Issues Closed without Resolution Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Unresolved Complaints - Working backlog Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Web Site Page Votes Unhelpful Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Mins to Replace SIM Card, From Request to Activation Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Unresolved Complaints - Smelly Fish Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Requests to Cancel Stop Usage Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # DSP Smartphone Applications - Activated Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Online Portal Users - Active Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Unresolved Issues - Smelly Fish Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Maintenance Notifications Compliant Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Resolved within 24 hours Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Unresolved Complaints - Smelly Fish Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Channel Customer Service Present Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Password Reminders Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» DSP Smartphone Application Subjective Score Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # DSP Application New Activations Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Support Hotline Subjective Score - Manage Service/Profile Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Web Site Page Votes Helpful Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Service Configurations Failed Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Customer Service Center Subjective Score - Manage Service/Profile Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # DSP Application Users - Active Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Compliments Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Customer Service Center Subjective Score - Receive Help Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % DSP Smartphone Application Users - Active Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Query Customer Data Success Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # SIM Cards Replaced within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Customer Service Manager Subjective Score - Acute Support Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # DSP Application Users -Total Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes per SIM Deactivation, from Request to Deactivation Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % SIM Cards Replaced within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Complaints Resolved Outside Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contacts Abandoned IVR Phase Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Contacts Resolved IVR Phase Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Online Channel Subjective Score - Receive Help Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Channels Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # SIM Cards Replaced Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes per Issue Resolution Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Issues Resolved Within Cycle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Stop Usage Events False Trigger Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	2
Details: Default: 1

Property	Value
isFinalSpecialization:	0