# Hours per Complaint Resolution

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Project:
# Hours per Complaint Resolution : Public <<TMF_Metric>> Metric
Created: 5/19/2022 5:35:30 PM
Modified: 6/21/2023 3:20:16 PM
Project:
Advanced:
SUM [Time of Complaint Resolution - Time of Complaint Received]/ # Complaints Resolved<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_MetricGroup» Manage (Manage Profile/Service, Receive Help, Receive Resolution)
Metric Group «TMF_MetricGroupMetric»
Name:  
 
Name:  
 
Details:
 
Tag Value
busvalue Used to measure the performance of Complaint resolution
Details:  
category1 Manage (Manage Profile/Service, Receive Help, Receive Resolution)
Details:
Description: team-specific category 1 (for BMS, this is the "BMS Domain")
egid M-C-19
Details:
Description: Enhanced Group ID; team-specific alphanumeric code; longer form ID, more human friendly than a number. If not provided, it can be created using formula GROUP-SEQUENTIAL#. For example, a team with code ABC would have the first un-numbered metrics being ABC-001.
entrydate 12/4/2014 12:00:00 AM
Details:
Description: date when metric was defined or added
gid 44024
Details:
Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
group CEM
Details:
Description: TMForum group/team that is responsible for the metric definition
maturity 3-Validated
Details:
Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked
Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions.
Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
metrictype Non-Calculated
Details:
Values: Ratio,Non-Ratio,Non-Calculated
Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
tid 722
Details:
Description: TMForum ID, assigned by central metrics team
units Hours
Details:
Description: units of measure, like Number, Day, etc.
Property Value
isFinalSpecialization: 0