CEM Customer Experience Management Team : Public Package
Created:
5/23/2022 9:14:58 AM
Modified:
4/22/2024 8:26:53 AM
Project:
Author:
Giu Platania
Version:
22.0
Phase:
23.0
Status:
Team Approved
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{07FAEBAE-803C-4622-AB59-B678B185D192}
Appears In:
Major CEM metrics initiative contribution, developed over many years. 500+ metrics organized by customer experience lifecycle stage. See: https://www.tmforum.org/resources/best-practice/gb962a-customer-experience-management-lifecycle-metrics-r15-0-1/<br/>
