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Autonomous CEI for zero-touch 5G and wifi networks - Phase IV

URN C24.0.632
Topics Autonomous networks, Customer experience management, Digital twin
Finalist

Proactively preventing degradation of fixed and mobile services

CSPs today manage and operate increasingly complex networks incorporating new open architectures, virtualization, automation, 5G and network-as-a-service propositions. Against this backdrop however such CSPs face several challenges in their need to ensure high-quality experiences, while also improving network efficiency. This Catalyst aims to enable CSPs to anticipate customer pain points and proactively implement solutions autonomously before any degradation in fixed and mobile services occurs. By employing a predictive customer experience index (CEI), the Catalyst is developing a zero-touch customer-centric 5G network environment in multiple phases. Previous phases of the Catalyst addressed key challenges related to predictions, root cause analysis, digital twins and capabilities exposure, among others. By addressing these challenges, this Catalyst aims to help CSPs deliver value-added services to enterprises and consumers with higher levels of quality and efficiency. In the fourth phase of this multi-stage project, the CEI calculation will include consideration of the Wi-Fi link in the customer’s premises, which is a key aspect of fixed networks, regardless of whether they use wireline, wireless or satellite links. At the same time, the Catalyst intends to supplement the existing data fabric, digital twin and AI layers with a decision intelligence layer, so the autonomous closed loop features are structured and enhanced, according to the TM Forum’s new DT4DI model. The project team will also expand the solution to support new use cases, including anomaly detection, root cause analysis and intent-based services, as well as improving sustainability and reducing the carbon footprint. The Catalyst’s solution is designed to be fully compliant with TM Forum and 3GPP standards, enabling it to be quickly integrated into CSP networks, using their data streams, to obtain immediate commercial results.

Resources

Arena deck presentation C24.0.632

Open_innovation_Catalyst_Arena_deck_2024 C24.0.632

Brochure C24.0.632

Brochure Autonomous CEI for Zero-Touch 5G and Wi-Fi Networks vf 1

Explore the previous phases of this project

Autonomous CEI for zero-touch 5G network - Phase I

Autonomous CEI for zero-touch 5G network – Phase II

Autonomous CEI for zero-touch 5G network - Phase III

Inform feature

A new customer experience index to keep pace with the growing complexity of cellular and Wi-Fi networks

TMF Standards mapping

C24.0.632 Autonomous CEI TMF mapping

Technical description C24.0.632

Technical description C24.0.632 Autonomous CEI for Zero-Touch 5G-and-Wifi Networks

Technical short Booth: Autonomous CEI for Zero-Touch 5G and WiFi Networks

Use cases Videos

USE CASES 1 & 4 - CEI Analytical Model - DTW Catalyst MedUX 2024 - C24.0.632v

Video C24.0.632

Video Autonomous CEI for zero-touch 5G and WiFi networks

Contact team

Email the members of the Catalyst team to request more details.

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Email

Team members

Case On IT SL (MedUX) logo
Elisa Corporation logo
Champion
Elisa Polystar logo
NTT DATA CORPORATION logo
Optare Solutions logo
TELEFONICA logo
Champion

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