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Accelerated service-centric autonomous network operations

URN C24.5.755
Topics Customer experience management, Fault management, Open Digital Architecture (ODA)
Winner

This Catalyst aims to provide a pragmatic framework for operation transformation which integrates processes, platforms, people (organizations) and technology.

The vision of Catalyst C24.5.755 is to empower champions in their Digital Transformation to Accelerate Service Centric Autonomous Network Operations (ASCANO) to meet their R.I.S.E (Revenue, Innovation, Satisfaction and Experience) differentiated business objectives: 1) Revenue: Revenue Loss Reduction (prioritize trouble tickets to minimise service traffic loss), New Revenue (monetize Customer Experience upsell ‘add-on’ packages, New Premium Transport Resilience B2B Latency as a service) 2) Technology Innovation: Leverage AI & GenAI (Generative AI) Co-Pilot, EDNS (expected demand not served) for service impact and service recovery and DTN (Digital Twin) for Multi-layer visualization, Service status analysis, Network simulation to enable Revenue, Satisfaction and Experience objectives. 3) Satisfaction: to stay ahead of competition in delivering high standards of Customer Experience (reduce churn, increase NPS, reduce customer complaints, increase first call resolution rate, and proactive customer care). 4) Network Experience Improvement: Network Availability Mean Time to Repair (MTTR) reduction and reduced OPEX for Fault Handling. Our solution for ASCANO incorporate the ODA TMForum AI-Native Telco Framework: 1)AI-Native Operations- Monitor and Handle Anomaly Event Value Stream for Cross Domain Closed Loop Automation. 2)AI-Native OSS and BSS – Use of Modular ‘Plug and Play’ Microservices Oriented AI Ready components Service & Network Incident Correlation, Network Recovery Automation and Service Restoration Workaround 3)Open Autonomous Infrastructure – OSS systems collaborate with EMS for autonomous close-loop resolution. Supported by NOC & SOC Collaboration for service-centric operations to remove silos, manual processes, inflexible architectures to streamline trouble ticketing unification, and multi-team convergence. Our proposal provides a pragmatic framework for operation transformation which integrates processes, platforms, people (organizations) and technology. Service-oriented business objectives are measured against metric/KPIs using the TMForum MAMA/Value Operation Framework (VOF) methodology. The Business Value Impact using the VOF methodology clearly shows the before and after innovative solution impact and quantified improvement in indicative and overall VALUE terms.

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Team members

Core9 Ventures Pvt. Ltd. logo
Hayat Communications Co. logo
Hong Kong Telecommunications (HKT) Limited logo
Champion
Huawei Technologies Co. Ltd logo
Indosat Ooredoo Hutchison logo
Champion
STC Bahrain logo
Champion
Vodafone Turkey logo
Champion

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