This project provides a pragmatic step-based approach to service-centric operations evolution with visions of multiple standards development organizations, including TM Forum’s AO/AN and ETSI’s Zero-touch Service Management (ZSM). In addition to the foundation provided by autonomous networks and operations, evolving from a network and service operations center (NOC-SOC) collaboration approach to truly service-centric operations provide the replacement of siloed, overly manual processes and inflexible architectures with a digital enablement architecture. This way, CSPs can measure the customer experience and shorten the traffic loss. With the NOC & SOC collaboration, CSPs can streamline trouble ticketing unification, and multi-team convergence. Our proposal provide a pragmatic framework for operation transformation which integrates processes, platforms, people (organizations) and technology. Technology: use EDNS (expected demand not served) which was introduced to IG1294. Establish a new series of metrics reflecting operation quality rather than operation efficiency. Platform: Digital enablement platform designed specifically for Service & Network Assurance (S&NA) domain as follows: 1. Low- / no-code design time: easy development of auto APP / APIs. 2. Converged data platform (run-time) – multi-dimensional data modeling & analysis 3. Anomaly-to-incident-to-resolution (run-time): a) Event-based management – multi-dimensional event correlation of silo anomaly detections b) Closed-loop automation framework – easy-to-orchestrate auto APIs for end-to-end automations Process: Service & Network Assurance (S&NA) process including: 1. Impact analysis: Near real-time, accurate service and user impact analysis whenever network anomalies (outages and/or degradation) are detected. 2. Agile workaround solutions: When anomalies are detected, CSPs need to be able to run agile, automated workaround solutions to restore/maintain service and minimize user impact, in parallel with network-level recovery and/or optimization. The full closed-loop tasks should: a) Minimize the negative impact of anomalies by restoring normal service operation – implementing a service restoration workaround as quickly as possible b) In parallel execute remediation actions by resolving network operation root cause problems and / or errors c) Typically, ‘fallback the workaround’ for service restoration after network recovery and resolution. Monitoring: CSPs are adding more service and user-level monitoring to detect anomalies beyond network level, they also need to have root cause analysis and crosslayer correlation capabilities People: Support engineers transform to Network Strategist, Data Analyst, Application Orchestrator, Prompt Engineering Expert