Speaker

Sharad Sachdev is the global AI/Gen AI lead for Accenture’s Customer Experience practice. In this role, he is responsible for Accenture’s offerings and ecosystem partnerships in this domain. Sharad helps clients across industries and markets with their customer experience-based transformations, focused on reimagining their servicing paradigms and scalable engagement architectures. He is a thought-leader in AI, with numerous publications such as Harvard Business Review, Information Week and Smart Customer Service.