Figure CI.01 - CommunicationInteraction overview

A CommunicationInteraction is a kind of action that occurs as two or more objects have an effect upon one another (wikipedia).
More precisely, in SID, a CommunicationInteraction describes an exchange of information during a communication between two or more human(s) and/or machine(s) during a period of time. As CommunicationInteraction might concern Parties playing a role of Customer, Supplier… or even Resources.
For example:
        • A person calling another one with a request such as questions about his customer order not yet delivered or claiming about his product dysfunction
        • A company broadcasting advertising on a media such as TV or radio
        • A computer sending information to another one such as an order sent to a supplier
        • A customer ordering a ProductOffering using the CSP web portal
A CommunicationInteraction specifies means used to interact such as PhoneCall, MMS, SMS...
A CommunicationInteraction consists of one or more CommunicationInteractionItems. Each of them concerns a unique CommunicationInteractionUseCase (i.e. action on a subject) and involves the same CommunicationInteractionRoles from the beginning to the end of it.
A CommunicationInteractionMeans represents the content of A CommunicationInteraction such as email, phone call, SMS, MMS…