ServiceLevelObjective

MODA / Information Framework / Business Entity / Service Domain / Service Performance ABE / Service Level Spec ABE / ServiceLevelObjective

Project:

Service Level Spec ABE

ServiceLevelObjective : Public <<TMF_BusinessEntity>> Business Entity

Created:	1/10/2022 12:00:45 PM
Modified:	1/16/2025 11:01:32 AM

Project:
Author:	Giu Platania
Version:	1.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{4C257F51-2BC4-4908-A64B-933C83E10168}
Appears In:	Figure SO.37 - Service Level Specification Overview, Figure SO.40 - Service Level Specification Parameters and Objectives, Figure SO.42 - ServiceLevelSpecConsequences, Figure SO.43 - ServiceLevelSpecApplicability, Figure SO.43a - ServiceLevelSpecificationExpression, Figure SLS.01 - Service Level Spec ABE Related Entities

Quality goal for a ServiceLevelSpecification defined in terms of parameters and metrics, thresholds, and tolerances associated with the parameters.

Attributes
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Attribute

Scope

Type

conformanceComparator

Public

String

Notes:

An operator that specifies whether a ServiceLevelObjective is violated above or below the conformanceTarget.

conformancePeriod

Public

TimePeriod

Notes:

An interval of time during which the conformanceTarget must be measured.

conformanceTarget

Public

Notes:

A value used to determine if ServiceLevelObjective is met.

gracePeriods

Public

Integer

Notes:

The number of times an objective can remain un-updated without a violation of a ServiceLevelAgreement in reference to a measurement period and/or ServiceLevelAgreement reporting period.

thresholdTarget

Public

Notes:

A value that used to specify when a warning should be used that indicates an objective is danger of not being met.

tolerancePeriod

Public

TimePeriod

Notes:

An interval of time over which the toleranceTarget is acceptable before indication of an objective violation.

toleranceTarget

Public

Notes:

A value that specifies the allowable variation of a conformanceTarget.

validFor

Public

TimePeriod

Notes:

The period of time during which the objective is applicable.

Element	Source Role	Target Role
«TMF_BusinessEntity» ServiceLevelSpecApplicability Business Entity	Name: _serviceLevelObjective	Name: _serviceLevelSpecApplicability
Details:
«TMF_ABE» Service Level Spec ABE ABE «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_BusinessEntity» ServiceLevelSpecParameter Business Entity	Name: _serviceLevelSpecParameter	Name: _serviceLevelObjective
Details:
«TMF_BusinessEntity» ServiceLevelSpecification Business Entity	Name: _serviceLevelSpecification	Name: _serviceLevelObjective
Details:
«TMF_BusinessEntity» ServiceLevelSpecConsequence Business Entity	Name: _serviceLevelSpecConsequence	Name: _serviceLevelObjective
Details:
«TMF_BusinessEntity» ServiceLevelSpecExpression Business Entity	Name: serviceLevelSpecificationExpression	Name: serviceLevelObjective1
Details:

Tag	Value
IsCoreEntity	False
Details: Values: true,false Default: False
rsa_guid	_3E3F0EC000E93D4010BB01C5
Details:

Property	Value
isActive:	0
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Process» Assess and Report Service Quality Management Processes	eTOM Process	Dependency	From
«TMF_Process» Manage Service Capacity Thresholds	eTOM Process	Dependency	From