Customer Problem Management::Isolate Customer Problem::Verify Customer Product Configuration

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Isolate Customer Problem / Verify Customer Product Configuration

Project:
Verify Customer Product Configuration : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 6:10:46 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Verify Customer Product Configuration involves verifying the customer is using the product correctly and is aimed at ruling out any configuration issues that might be cause of the problem.<br/>This process was renamed. old name was Verify Product Configuration<br/><br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Isolate Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Verify Customer Product Configuration business activity is responsible for checking the customer’s setup to ensure it’s configured correctly.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.1.1
Details:  
Process Identifier 1.3.7.1.1
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00681
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0