Customer Problem Management::Isolate Customer Problem

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Isolate Customer Problem

Project:

Isolate Customer Problem : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:34:25 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{09A2CB83-651E-4bd8-A27D-959456EE781E}
Appears In:	Customer Problem Management

Isolate Customer Problem business activity will verify the use of the product, perform diagnostics while liaising with the customer, and identify the root cause of the problem. This is to enable the enterprise to understand the problem in detail so that it can be effectively addressed.

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Problem Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
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