Customer Problem Management::Isolate Customer Problem::Diagnose Customer Problem

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Isolate Customer Problem / Diagnose Customer Problem

Project:
Diagnose Customer Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:50:31 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Diagnose Customer Problem will identify what’s causing the customer problem so that it can be fixed. It includes tasks to determine what the root cause of the customer problem is linked to.<br/>this process was renamed in 23.5 old name was: Perform Specific Customer Problem Diagnostics<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Process» Isolate Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Diagnose Customer Problem business activity is responsible for performing specific diagnostics to understand the root cause of the problem.
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HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 12.5 Modification
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.1.2
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Process Identifier 1.3.7.1.2
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00682
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0