Customer Problem Management::Isolate Customer Problem::Conduct Customer Problem Test

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Isolate Customer Problem / Conduct Customer Problem Test

Project:
Conduct Customer Problem Test : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:50:32 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Conduct Customer Problem Test will gather more information about the issue and confirm the diagnosis through tests conducted on related products, services and/or resources. Not used for this process element<br/>This process was renamed in 23.5 old name was: Perform Specific Customer Problem Tests<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Process» Isolate Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Conduct Customer Problem Test business activity responsible for performing specific tests related to the problem.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.1.3
Details:  
Process Identifier 1.3.7.1.3
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00683
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0