Customer Problem Management::Isolate Customer Problem::Categorize Customer Problem

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Isolate Customer Problem / Categorize Customer Problem

Project:
Categorize Customer Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:13:35 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Categorize Problem will prioritize and manage problems effectively. It includes tasks to assign the problem to a category and a subcategory based on predefined criteria.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Isolate Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Categorize Problem business activity is responsible for classifying the problem based on its nature and severity.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.1.5
Details:  
Process Identifier 1.3.7.1.5
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01695
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0