Customer Problem Management::Isolate Customer Problem::Identify Customer Problem Root Cause

Header Image

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Isolate Customer Problem / Identify Customer Problem Root Cause

Project:
Identify Customer Problem Root Cause : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:32:27 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Identify Customer Problem Root Cause will address the root cause and prevent the problem from recurring. It includes tasks to analyze the customer problem and its symptoms and identify the source of the issue.<br/>This process was renamed in 23.5. old name was: Identify Root Cause / Check for Workarounds<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Isolate Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Identify Customer Problem Root Cause business activity is responsible for determining the underlying cause of the customer problem.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Business Process Framework 16.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.1.6
Details:  
Process Identifier 1.3.7.1.6
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01696
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0