Customer Problem Management::Isolate Customer Problem::Obtain permanent fix or workarounds

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Isolate Customer Problem / Obtain permanent fix or workarounds

Project:
Obtain permanent fix or workarounds : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:48:12 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Obtain Customer Problem Fix will resolve the issue and restore normal service for the customer. It includes tasks to search for a known solution, develop a new solution, or apply a workaround.<br/>This process was renamed in 23.5. old process name was Obtain permanent fix or workarounds<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Isolate Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Obtain Customer Problem Fix business activity is responsible for finding a permanent solution or workaround for the customer problem.
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HierarchyLevel 4
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
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Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.1.7
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Process Identifier 1.3.7.1.7
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01697
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0