Customer Problem Management::Isolate Customer Problem::Create Customer Problem Known Record

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Isolate Customer Problem / Create Customer Problem Known Record

Project:
Create Customer Problem Known Record : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:16:39 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Create Customer Problem Known Record will help resolve similar issues in the future. It includes tasks to create and update a record that contains the problem description, root cause, and solution.<br/>This process was renamed in 23.5 old name was Create Known record<br/>
  • Associations To
  • Tagged Values
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Element Source Role Target Role
«TMF_Process» Isolate Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Create Customer Problem Known Record business activity is responsible for documenting the customer problem and its solution in a known error record.
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HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.1.9
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Process Identifier 1.3.7.1.9
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01699
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» KnownProblemDescription Business Entity Dependency To