Customer Problem Management::Close Customer Problem Report::Contact Customer

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Close Customer Problem Report / Contact Customer

Project:
Contact Customer : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:15:31 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Contact Customer will keep the customer informed and manage their expectations. It includes tasks to communicate the problem details, resolution steps, and soliciting feedback from the customer.<br/>
  • Associations To
  • Tagged Values
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Element Source Role Target Role
«TMF_Process» Close Customer Problem Report
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Contact Customer business activity is responsible for reaching out to the customer to inquire about the customers satisfaction with resolution of the problem.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.4.1
Details:  
Process Identifier 1.3.7.4.1
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00693
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Function» Customer Interaction Assignment Function Realization From  
«TMF_Function» Customer Details Management Function Realization From