Customer Problem Management::Close Customer Problem Report

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Close Customer Problem Report

Project:

Close Customer Problem Report : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:14:09 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{24B6D04F-EB77-483b-977A-F444BD48F038}
Appears In:	Customer Problem Management

Close Report will keep the customer problem management up to date and includes tasks to monitor the status of all open customer problem reports, verify the customer problem resolution, update the customer problem status, and close the problem report according to outcome of processes.<br/>

Associations To
Associations From
Tagged Values
Advanced
Other Links

Element	Source Role	Target Role
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Problem Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Contact Customer eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Validate Customer Problem Report eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Communicate Customer Problem Improvement Opportunity eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Finalize Customer Problem Report eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Update Customer Problem Restoration Time eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Close Customer Problem Report business activity is responsible for closing the problem report once the issue is resolved following a communication with the customer.
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification eHealth View NetVision V3.7
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.6.4
Details:
Process Identifier	1.3.7.4
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00054
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Metric» # Minutes Customer Problem Handling Time, To Service Restoration	Metric	Dependency	From