Customer Problem Management::Close Customer Problem Report::Validate Customer Problem Report

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Close Customer Problem Report / Validate Customer Problem Report

Project:
Validate Customer Problem Report : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:15:02 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Validate Customer Problem Report will maintain the integrity of the customer problem management processes that includes tasks to review the problem report, correct any errors, and confirm the report validity.<br/>This process was renamed in 23.5. Old name was Complete and Validate Customer Problem Report<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Process» Close Customer Problem Report
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Validate Customer Problem Report business activity is responsible for checking the problem report to ensure it’s accurate and complete.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.5 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Addtion
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.4.2
Details:  
Process Identifier 1.3.7.4.2
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01624
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0